Project Coordinator

Key Responsibilities

• Manage integrated web design & marketing projects that span multiple departments/teams.
• Responsible for new client/project on-boarding process.
• Manage implementation and timeliness of all deliverables promised to clients.
• Follow internal processes and standards to ensure quality and smooth execution.
• Monitor project profitability and create and present change orders when necessary.
• Constantly review projects for trouble-spots, trying to improve what may seem to be satisfactory progress.
• Gather the necessary materials, content and other related information in order to stay ahead of client deadlines and achieve superior results.
• Proactively monitor and report on client success to internal teams; also, hold regular project team meetings.
• Review, test, and proof deliverables prepared by team before client presentations.
• Develop cost estimates, project schedules, and technical requirements for each web project.
• Manage and negotiate third-party contributors.
• Manage project profitability and timelines and keep other team members informed of changes when necessary.
• Keep Account Leads informed of project statuses and potential scope, budget and timing issues.
• Ensure deliverables are consistent with the overall client/account strategy.
• Be a resource for technical questions surrounding our platforms (e.g. CMS, Hosting, etc.).
• Interact with clients on a regular basis – in person and over the telephone.
• Work with Accounts & Operations Teams to continually identify and cultivate new business opportunities with existing client base.
• Provide proposal support by actively participating in sales process presentations and proposal documentation.
• Manage Operations team utilization, productivity, and training/mentoring.
• Attend staff meetings and communicate team information.
• Able to travel locally and out of town occasionally.
• Perform other related duties as requested or assigned.

Qualifications

• Oral/Written Communication – Speaks and writes clearly and persuasively; confident and compelling presentation style; able to effectively communicate the value proposition of complex solutions; listens and gets clarification when necessary; varies writing/speaking style to meet specific needs; exhibits attention to detail.
• Dependability – Follows instructions, responds to management direction; highly trustworthy; adheres to deadlines and provide exceptional follow-through; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Planning/Organizing – prioritizes and plans work activities; proactive, detail-oriented, extremely organized, and able to multitask on a regular basis; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; strong disposition to project management; develops realistic action plans.
• Professionalism – Approaches others in a polite and tactful manner; maintains composure and reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate individuals in decision-making process; makes timely decisions.
• Teamwork – Outgoing team player who works as well in a group as individually; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• Client Service – Manages difficult or emotional client situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service and assistance; ability to assist client in assessing and prioritizing needs; ability to strategize and be proactive with ideas for clients while thoroughly staying knowledgeable about the clients business.
• Analytical/Problem Solving – Excellent analytical and problem solving skills; identifies and resolves problems time efficiently; gathers and analyzes information; develops solutions; works well in group problem solving situations; uses reason.
• Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership – Exhibits confidence in self and others; natural leader, able to motivate and manage people who are not direct reports; inspires and motivates others to perform well; effectively influences the actions and opinions of others; accepts feedback from others; gives recognition to others as appropriate.
• Adaptability – Adapts to changes in the work environment; manages competing demands; able to handle frequent change, delays, or unexpected events; desire and ability to work effectively/simultaneously at both strategic and tactical execution levels.
• Initiative – Self-starter attitude (persistence and regular follow-ups); demonstrates extreme resourcefulness; volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and returns; conserves company resources.