Digital Account Coordinator

Purpose

Forthea is seeking an energetic, entrepreneurial and effective Digital Project Coordinator / Brand & Account Manager to help drive strategy, value and success, in order to secure client retention and revenue growth of our rapidly growing client base. This person should be comfortable engaging, negotiating and consulting with C-level executives as well as developing relationships with various management levels and organizational teams. The key to success in this role is to communicate the value of our integrated online marketing services and connect the client’s business objectives to that value in addition to disseminating best practices, developing a trust advisor role and a deep knowledge of our service capabilities and their business needs.

Key Responsibilities

• • Periodic meetings with Account Executive to review success status.
  • Periodic meetings with Client to review overall progress, strategy, satisfaction and any new needs.
  • Stay abreast of all current agency accounts for reference in new business presentations.
  • Assist agency leadership with research, and information gathering.
  • Serve as liaison between client and production team, working closely with production team leads to ensure success.
  • Constant review accounts for trouble-spots, trying to improve what may seem to be satisfactory situations.
  • Periodically review client’s primary performance metrics and meet with production team to ensure success.
  • Review account performance and present suggestions and proposals for up-sells.
  • Successfully negotiate and close renewals for appropriate ongoing products and services.
  • Create proposals for new services, add-ons, and upgrades; work with agency leadership and production departments to develop, if necessary; review with client, answering any questions they have; finalize proposals with client, making modifications as necessary and arranging for contract signing.
  • Proactively monitor and report on client success to internal teams.
  • Able to travel locally occasionally.
  • Perform other related duties as requested or assigned.

   

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Qualifications

• • Minimum Education: Bachelor's Degree from 4-year, accredited college.
  • Minimum Experience: 1-2+ years’ experience in an account management, project management or relationship management role, preferably within an online advertising firm, or enterprise technology firm.
  • Excellent client and account service record; track record of accomplishing successful results for clients.
  • Experience with writing, presenting and executing effective communications, media or interactive marketing plans.
  • Minimum Field-of-Expertise: Marketing, Advertising, PR, Communications, Consulting or similar.
  • Minimum Computer Experience: Knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
  • Minimum Attitude: Superb.