A rare opportunity to gain public trust and defeat entrenched competitors
Healthcare digital marketing is at a once-in-a-generation crossroads. Unprecedented disruption and shifting balances between business and government are a gold mine of opportunity. Digital marketing for hospitals, clinics, and specialists are poised to have the most lucrative market to date.
Among a flurry of apps, content, and websites, how can your healthcare practice capitalize and expand? Thanks to Google, we’ve got some fascinating research on the digital customer journey.
The Personal Search for Health
Increasingly, patients are exerting more control over where and how they receive treatment. When it comes to making a decision, 61% of patients researched at least 2 hospitals before converting. Is your digital presence conspicuously more compelling than your next 2 competitors?
Here are some insights our internet marketing specialists found intriguing:
- 48% of patients begin researching more than 2 weeks before scheduling an appointment
- 1 in 5 patients now book appointments through a computer browser or mobile
- Over 80% use both online and offline research sources
These findings make it abundantly that hospital or medical websites need to be optimized for patients and search engines.
Mobile + Search: Foundations of Healthcare Digital Marketing
Every day, 1 in 3 patients use mobile devices to research hospitals and healthcare practices. Digital marketing for hospitals must encompass areas such as dynamic call tracking, content marketing and conversion improvement.
77% of patients will use search to schedule their appointment. Is your site equipped to handle navigational queries such as doctor information, and informational queries such as procedure overviews? Patients use a wide range of methods to decide on a healthcare need:
- Hospital/medical brands
- Treatment options.
Developing comprehensive content and mastering SEO basics is only the price of admission of healthcare and digital marketing. You must quickly foster trust with potential patients if you hope to win their business.
Video and Beyond
Video is an excellent, rapidly maturing medium to connect with potential patients. Of patients that watched a video about a hospital, almost half watched patient testimonials. Almost a third of the patients then talked to family or friends about the hospital. The Forthea team can help you understand the mechanics of hosting videos, developing strategy and tracking detailed engagement analytics with your healthcare videos.
Above all, trust is the most important factor to patients. 94% say reputation is their deciding factor. How well have you translated your physical, offline brand to the digital space? Find out your competitive gaps and opportunities by giving us a shout-out today.